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🏷️ Add and select loss reasons
Improvement

🏷️ Add and select loss reasons

Vanessa LozzardoVanessa LozzardoDec 1, 2025

Hi! Now you can define standardized loss reasons and select them directly from your pipeline — so your team learns faster from each lost deal.

Logging: Choose a loss reason when closing a deal as "Lost"

Clearer Reports: Segment lost deals by reason to identify patterns and correct flaws.

Team Alignment: Shared vocabulary = better transitions and follow-ups.

Tip: Start with a maximum of 5 to 7 reasons and review them monthly to keep the list useful.

What did you think of this new feature? Tell us!

✏️ Edit contact and company details
Improvement

✏️ Edit contact and company details

Vanessa LozzardoVanessa LozzardoNov 24, 2025

Hi! Now you can quickly update key contact or company information, keeping your records organized and up-to-date without interrupting your workflow.

New features: edit the name, phone number, and address of any contact or company.

Fewer typos, better context: keep details accurate for prospecting, forwarding, and reporting.

Tip: review recently active contacts and correct outdated phone/address information to increase response rates.

What did you think of this new feature? Tell us!

📊 Smarter business dashboard
New

📊 Smarter business dashboard

Vanessa LozzardoVanessa LozzardoNov 17, 2025

Hi! Your sales numbers just got a whole lot easier to read. The new business dashboard provides a clear overview.

Instant KPIs: Total deals, Won, Lost, and Open at a glance

Flexible date: Range to focus on the period that matters

Clear trends: Track deals created, won, and lost over time

Performance by agent: To see who's making a difference

Quick filters by pipeline and status: Open, Won, Lost for quick analysis

Tip: Change the date range to compare this month to last month and identify trends.

What did you think of this new feature? Tell us!

🛠️ The free tool hub is live!
New

🛠️ The free tool hub is live!

Vanessa LozzardoVanessa LozzardoNov 10, 2025

Hi! We've launched a public page with free, no-registration tools to help you streamline your marketing, analytics, productivity, and sales activities.

Essential marketing tools: UTM Builder, SEO Title and Meta Description Generator, and Ad Generator to plan, optimize, and launch campaigns faster.

Social media growth: Hashtag Generator and idea generators for YouTube, Instagram, TikTok, and LinkedIn to maintain a constant flow of content.

Quick analytics calculations: NPS, CAC, LTV, ROI, and Conversion Rate calculators to validate decisions on the spot.


Daily productivity: Email Subscription Generator, Invoice Generator, and QR Code Generator to refine details in minutes.


Boost your sales: Commission Calculator and Sales Goal Calculator to easily track goals and payments.


Tip: Add to favorites for quick access: Free Tools


Direct link: https://pipeback.com/en/free-tools

What did you think of this new? Let us know below ⭐

🤖 Faster answers in Help Center with AI
New

🤖 Faster answers in Help Center with AI

Vanessa LozzardoVanessa LozzardoNov 3, 2025

Hey there! Finding the right help just got way faster — meet your new AI assistant in Help Center.

  • Get instant answers sourced from your own knowledge: published articles + content in your workspace

  • Works out of the box — no setup or toggles needed

  • Clear, grounded replies based on what your team has already documented

  • Coming soon: AI that helps draft and polish new Help Center articles

Tip: Try asking a multi-step question the way a customer would — the AI will pull the most relevant info from your docs.

What did you think of this new feature? Let us know below 🤖